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Enhancing Functionality and User Experience

Transforming ReCircled from spreadsheet-based inventory management into a structured digital platform that improves operational efficiency, data visibility, workflow management, and overall user experience.

+42%

Improvement in task completion rate

+37%

Increase in inventory management efficiency

−32%

Reduction in manual data-entry effort
Case StudyBanner image
CLIENT
ReCircled 
TEAM
UX/UI Designers, Product Team, Developers & QA

Services Used

UI & Visual DesignProduct & UX Design
netgear engage

The Challenge

ReCircled relied on Excel and manual processes, making inventory management slow, fragmented, and difficult to track. 

Key Pain Points 

  • Manual data management  
  • Scattered information  
  • Complex workflows  
  • Limited inventory visibility  
  • Data inconsistencies 

Research & Discovery

Stakeholder Interviews

Stakeholder Interviews

Conducted stakeholder discussions to understand workflows, requirements, and challenges.

Stakeholders Interviewed 6+
Workflows Reviewed5
Focus AreaBusiness & Operational Needs
Experience Analysis

Workflow & Process Analysis

Reviewed Excel-based processes to identify repetitive tasks, gaps, and automation opportunities.

Processes Reviewed 7
Key Tasks Analyzed 20+
Focus AreaEfficiency & Data Management

Key Research Findings

41%

Tasks involved manual data handling

38%

Users experienced workflow friction

34%

Information required additional verification

Our Solution

We transformed ReCircled’s operational experience through workflow optimization, information architecture, intuitive UI design, prototyping, and usability validation. 

The new experience was designed to make inventory and operational management easier to understand, faster to execute, and more scalable for future growth. 

Guided Onboarding Experience
Centralized Inventory Management

We created a structured inventory experience that allows users to manage item information from a centralized interface. 

  • Organized inventory records 
  • Clear item information 
  • Easy search and access 
  • Structured status management 
  • Reduced dependency on spreadsheets 
Integrated Support Access
Simplified Operational Workflows

Complex operational processes were converted into clear, step-by-step user flows. 

  • Simplified task sequences 
  • Clear actions and next steps 
  • Reduced unnecessary navigation 
  • Improved workflow visibility 
  • More consistent interactions
Smart Update Notifications
Improved Data Visibility

Information was reorganized to help users quickly understand inventory and operational data. 

  • Clear information hierarchy 
  • Status-based organization 
  • Structured tables and records 
  • Improved filtering and sorting 
  • Faster information retrieval 

Measurable Impact

Onboarding Completion
+42%

Task Completion Rate

Users completed key inventory and operational tasks more successfully.

Before:54%
After:96%
Support Friction
+37%

Inventory Management Efficiency

Structured workflows helped users manage inventory more efficiently.

Before: 49%
After:86%
Workflow Efficiency
−32%

Manual Data-Entry Effort

Digital workflows reduced repetitive manual data-entry activities.

Before:68%
After:36%
Time to Feature Discovery
+35%

Information Findability

Users could locate relevant inventory information faster.

Before:51%
After:86%
Overall Usability Score
−29%

Workflow Friction

Simplified processes reduced unnecessary steps across key operational journeys.

Before:47%
After:18%
User Engagement & Retention
+40%

Operational Visibility

Centralized information improved visibility across inventory and business processes.

Before:46%
After:86%

Methodology & Testing

Experience-Led Design

Experience-Led Design

Used stakeholder needs and workflow insights to guide design decisions.

Iterative Feedback

Iterative Feedback

Refined designs through continuous team feedback.

Design Validation

Design Validation

Validated screens and interactions for consistency.

testimonial-element-top
“The new ReCircled experience simplified our workflows and made inventory management more efficient, organized, and easier to navigate.”
ReCircled Product Team

ReCircled Product Team

Key Learnings & Insights

Prioritized Information Clarity

Complex inventory information was organized into clear sections to reduce cognitive load.

Reduced Manual Effort

Workflows were redesigned to minimize repetitive actions and unnecessary data entry.

Improved Data Visibility

Important inventory and operational information was surfaced through structured layouts and clear status indicators.

Designed Around Real Workflows

The experience was structured around actual operational tasks rather than simply replicating existing Excel-based processes.

Design Process Deep Dive

Discovery & Research

Discovery & Research

We explored ReCircled’s workflows and operational challenges to identify user needs, pain points, and opportunities for improvement. 

  •  Stakeholder interviews
  •  Workflow & process analysis
  •  User flow & pain-point mapping
  •  Requirements & usability insights 
Ideation & Prototyping

Ideation & Prototyping

We translated research insights into practical design concepts, exploring multiple solutions to simplify ReCircled’s workflows and improve operational efficiency.

  •  Feature & workflow ideation
  •  Information architecture & user flows
  •  Low-fidelity wireframes
  •  Interaction & layout exploration
Testing & Validation

Testing & Validation

We tested key workflows and interactions to identify usability issues, validate design decisions, and ensure the experience met ReCircled’s operational needs.

  • Usability testing
  • Task & workflow validation
  • Interaction & navigation testing
  • Pain-point identification

Implementation & Handoff

Email Icon

Design Documentation

Documented user flows, screen specifications, interaction behavior, and component guidelines. 

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Responsive Specifications

Defined layouts, responsive behavior, and screen-level requirements for development. 

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Asset Delivery

Prepared optimized icons, UI assets, illustrations, and supporting design resources. 

Developer Handoff Process

Documentation

Documented user flows, screen specifications, interactions, component behavior, and feature requirements for development.

Assets

Prepared optimized icons, UI elements, illustrations, and visual assets for implementation.

Collaboration

Regular collaboration between UX/UI, product, engineering, and QA teams kept design decisions aligned throughout development.

QA Support

Implemented experiences were reviewed through design QA, usability validation, and functional testing.
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Clutch
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