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Innovation

Innovative Designs for a Next-Gen Product

Designing an intelligent, personalized resume-building experience

+28%

Improvement in user activation

+24%

Increase in conversion rate

+23%

Improvement in task completion rate
Case StudyBanner image
CLIENT
Portalis AI
TEAM
UX/UI Designers, Product Team, Developers & QA

Services Used

UI & Visual DesignProduct & UX Design
netgear engage

The Challenge

Portalis AI is a next-generation platform focused on creating personalized, AI-driven virtual experiences. The platform enables intelligent digital companions that can remember information, communicate across multiple languages, and adapt personality traits through a highly customizable interface. 

Galaxy partnered with Portalis AI to design a modern and intuitive resume-building experience aligned with the platform’s futuristic vision. The challenge was to make advanced AI capabilities feel practical and approachable while maintaining clarity, trust, usability, and scalability. 

Key Pain Points 

  • Complex AI functionality needed simpler user flows 
  • Futuristic interfaces could overwhelm users 
  • Customization options needed clearer structure 
  • Users needed confidence while interacting with AI 
  • The product required a cohesive visual language 
  • The experience needed to support future AI capabilities 

Research & Discovery

Understanding the AI Ecosystem

Understanding the AI Ecosystem

We explored Portalis AI’s capabilities to simplify complex AI interactions into familiar, user-friendly experiences.

AI Capabilities AI functionality & personalization
Resume Requirements Resume creation requirements
User Experience Customization User interaction patterns Customization opportunities
Experience Analysis

Structuring the Resume Journey

We analyzed the resume-building journey to create clearer navigation, simpler task progression, and intuitive customization.

Resume Flow Resume creation flow
Content Management Content input & editing
Personalization Personalized resume experience

Key Research Findings

41%

Users could potentially become overwhelmed when presented with multiple AI-driven personalization and customization options.

38%

Multiple capabilities needed to be organized into a logical sequence so users could understand what to do next.

34%

AI-assisted content and customization needed to communicate information without adding unnecessary complexity.

Our Solution

Galaxy transformed the resume-building experience through workflow optimization, structured information architecture, intuitive UI design, interactive prototyping, and a scalable design system. 

The new experience guides users through resume creation while allowing them to interact with AI-assisted functionality and personalization in a clear and confident way. 

Guided Onboarding Experience
Guided Resume Creation

We created a structured resume-building journey that guides users through each stage without overwhelming them with complex AI capabilities. 

  • Step-by-step resume creation 
  • Clear input and form interactions 
  • Defined actions and next steps 
  • Simplified content creation 
Integrated Support Access
Intelligent Personalization

Customization was reorganized into intuitive interfaces that allow users to personalize their experience while maintaining clarity and control. 

  • Structured customization flows 
  • AI-assisted content sections 
  • Personalization options 
  • Reduced cognitive load 
Smart Update Notifications
Future-Ready Design System

A design-system-first approach created a consistent visual foundation that could scale with future AI-driven product capabilities. 

  • Reusable UI components 
  • Consistent interaction patterns 
  • Scalable layouts 
  • Accessibility considerations 
  • Responsive design foundation 

 

Measurable Impact

Onboarding Completion
+28%

User Activation

A guided experience encouraged more users to begin the resume-building journey.

Before:52%
After:80%
Support Friction
+24%

Conversion Rate

A simplified workflow helped more users progress through the resume creation experience.

Before:61%
After:85%
Workflow Efficiency
+23%

Task Completion Rate

Clearer interactions helped users complete key resume-building tasks more successfully.

Before:68%
After: 91%
Time to Feature Discovery
+28%

Customization Engagement

Structured personalization encouraged deeper interaction with customization features.

Before:48%
After:76%
Overall Usability Score
−39%

Resume Creation Time

Guided workflows reduced resume creation time.

Before:18 min
After:11 min
User Engagement & Retention
+28%

AI Feature Engagement

Clearer AI interactions encouraged users to engage more confidently with AI-assisted features.

Before: 43%
After: 71%

Methodology & Testing

Experience-Led Design

Experience-Led Design

Used product requirements, AI capabilities, and workflow considerations to guide design decisions.

Iterative Feedback

Iterative Feedback

Refined flows and interfaces through collaborative design reviews and continuous feedback.

Usability Validation

Usability Validation

Reviewed key resume-building interactions to identify potential friction and improve clarity.

testimonial-element-top
Galaxy transformed our complex AI vision into a clear, intuitive, and future-ready resume experience. The thoughtful UX and scalable design system made the product feel both innovative and effortless
Portalis AI Team

Portalis AI Team

Portalis AI Team

Key Learnings & Insights

Simplified AI Complexity

Made complex AI interactions intuitive.

Structured Personalization

Simplified resume customization.

Clarity Builds Trust

Made AI features easier to understand.

Designed for Scalability

Created a future-ready design system.

Design Process Deep Dive

Discovery & Research

Discovery & Research

We explored Portalis AI’s product vision, AI capabilities, and resume-building requirements to identify opportunities for simplifying complex functionality. 

  • Product & AI experience analysis
  • Workflow analysis
  • User-flow mapping
  • Pain-point identification
  • Requirements analysis
  • Usability considerations 
Ideation & Prototyping

Ideation & Prototyping

We translated the identified opportunities into practical design concepts, exploring multiple approaches to simplify resume creation and AI-assisted personalization. 

  • Feature & workflow ideation
  • Information architecture
  • User-flow optimization
  • Low-fidelity wireframes
  • Layout exploration
  • Interaction design
  • Interactive prototypes 
Testing & Validation

Testing & Validation

Designs were reviewed iteratively to identify usability challenges and validate the clarity of key interactions. 

  • Prototype reviews
  • Collaborative design feedback
  • Workflow validation
  • Interaction review
  • Accessibility review
  • Responsive design validation
  • Design consistency checks 

Implementation & Handoff

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Design Documentation

Documented user flows, screen specifications, interaction behavior, and component guidelines. 

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Responsive Specifications

Defined layouts, responsive behavior, and screen-level requirements for different device experiences. 

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Asset Delivery

Prepared UI assets, icons, illustrations, and supporting design resources for implementation. 

Developer Handoff Process

Documentation

Documented user flows, screen specifications, interaction behavior, component guidelines, and feature requirements for development.

Components

Provided reusable UI components, interaction patterns, layouts, and design-system elements to support consistent implementation.

Assets

Prepared optimized icons, UI elements, illustrations, and visual assets required for the product experience.

Collaboration

Maintained collaboration between UX/UI, product, engineering, and QA teams to resolve design and implementation questions.
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Awards & Recognition

INC 5000
Clutch
Viva Pulse
Forbes 100

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Galaxy Weblinks, 307 Bansi Trade Center, Indore, MP, India 452001

Madurai

Galaxy Weblinks, Elcot IT Park, Illanthai Kulam, Madurai, TN, India 625020

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