UX Steps Taken
- UX audit and IA restructuring
- High-fidelity UI redesign
- Responsive testing
CLIENT
NETGEAR — Orbi Pro
TEAM
UX Designer, UI Designer
Services Used
The Challenge
Orbi Pro’s Local GUI is a complex device configuration panel used to manage routers and extenders. The legacy interface created friction for users as they navigated multiple device settings, advanced configurations, and status insights.
The challenge was to improve clarity, task flow, and configuration success rates while modernizing the interface and supporting mobile access.
Key Pain Points Identified
- Outdated and visually dense interface
- Limited mobile responsiveness
- Inefficient navigation and task grouping
- Lack of cohesive visual language
- Steep learning curve for non-technical users
Research & Discovery
User Interviews
Conducted 24 in-depth interviews with existing and potential customers to understand their shopping behaviors and pain points.
Participants24
Age Range22-45
Mobile Users92%
Analytics Review
Deep dive into user behavior data, conversion funnels, and heat mapping to identify critical drop-off points.
Sessions Analyzed50K+
Time Period6 months
Drop-off Rate68%
Key Research Findings
52%
Users required assistance during initial setup
44%
Friction observed across advanced configuration tasks
40%
Mobile access issues impacted usability
Before & After
Before
After
Before
Dense layouts, unclear task grouping, limited mobile access
Original Onboarding Flow
Click to view full screen
After
Simplified 3-step process with guest checkout option
Streamlined Onboarding
Click to view full screen
Before
Hidden shipping costs revealed at final step
Original Checkout
Click to view full screen
After
Upfront pricing with real-time shipping calculator
Transparent Checkout
Click to view full screen
Reimagined Information Architecture
- Clear grouping of settings and tasks
- Reduced configuration complexity
- Improved findability and task prioritization
Cohesive Design System
- Consistent colors, typography, and components
- Simplified interface for both novice and advanced users
- Foundation for scalable enhancements
Mobile-Responsive UI
- Optimized layouts for smaller screens
- Improved tap targets and form interactions
- Support for configuration on the go
Measurable Impact
+48%
Task completion efficiency
Before: Slow and segmented After: Structured and clear
+40%
Navigation clarity
Before: High search time After: Clear task grouping
+45%
Mobile usability
Before: Limited support After: Fully optimized
+38%
Setup success rate
Before: Assistance-dependent After: Guided and intuitive
+30%
User confidence in advanced settings
Before: Hesitancy to explore After: Predictable, readable UI
Methodology & Testing
UX Journey Mapping
Evaluated setup and configuration paths
Iterative Redesign
Improved clarity and usability layer-by-layer
Mobile Validation
Ensured responsive behavior across scenarios
Galaxy UX Studio didn't just redesign our app—they transformed our entire business. The 38% increase in user activation has directly contributed to a $2.3M increase in quarterly revenue.
Sarah Mitchell
VP Product, FinanceFlow
Key Learnings & Insights
Device admin panels demand clarity
Complexity must be simplified without removing control
Mobile-first matters for IoT products
Users configure devices anywhere, not just on desktops
Design systems drive consistency
Essential for scalable settings and configurations
Hierarchical structure reduces cognitive load
Good IA unlocks task success
Design Process Deep Dive
Deliverables
- Web portal UI redesign
- Mobile-responsive UI
- Design system components
Notable Decisions
- Simplified advanced settings
- Prioritized mobile accessibility
- Created scalable visual language
Implementation & Handoff
Design Finalization
Locked core portal screens
Documentation Sharing
Provided visual and behavioral specs
Developer Collaboration
Supported during portal implementation
Tools Used
- Sketch
- Figma (converted components)
Developer Handoff Process
Annotated Design Screens
Detailed UI screens with spacing, font sizes, colors, and interaction notes so developers know exactly how each element should behave.
Component Documentation
Reusable UI components with states (default, hover, disabled, error) and usage rules to ensure consistent implementation across the product.
Responsive Behavior Guidelines
Breakpoints, layout rules, and how components adapt across desktop, tablet, and mobile screens.
QA & Design Validation
Post-development UI review to verify spacing, typography, interactions, and responsiveness match the approved designs.
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