Enhancing Mining Workflow Experience

Redesigned Mineware’s Syncromine web application to improve workflow efficiency, usability, and clarity while preserving core product behavior and brand identity.

35%

Reduction in navigation effort

28%

Improvement in task completion efficiency

22%

Increase in overall usability satisfaction
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CLIENT
Mineware Syncromine
TEAM
UX Designers, UI Designers, Product Stakeholders

Services Used

AI-Driven UX ResearchEnterprise DesignOps
the problem

The Challenge

Syncromine is a mission-critical data dumping web application used across mining operations, involving multiple modules and varied user roles. Over time, the platform accumulated UX inefficiencies that slowed workflows and increased cognitive load for users managing complex operational data. 

Galaxy was challenged with modernizing the experience without disrupting established workflows, ensuring the redesigned interface remained intuitive, scalable, and aligned with Mineware’s existing brand identity. 

Research & Discovery

Vector (2)

UX Review

Structured discussions and heuristic evaluations to uncover workflow and usability gaps across key mining modules.

Stakeholders100%
Modules2
Usability Issues42%
Group 1707481824

UX Audit

Focused UX audits to identify navigation, IA, and interaction inconsistencies.

Screens Audited100%
Navigation Issues35%
Critical Friction28%

Key Research Findings

42%

User actions required unnecessary navigation steps

38%

Screens showed inconsistent UI patterns

31%

Critical data points were difficult to locate quickly

Before & After

Before

After

Complex, step-heavy workflows with cluttered layouts and unclear navigation.
mineware img before

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Simplified, step-driven workflows with clear hierarchy and improved data visibility.
mineware img after

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Our Solution

Galaxy implemented a user-centric redesign that simplified navigation, clarified data hierarchy, and introduced a scalable design system—while preserving core workflows critical to mining operations. 

Vector (8)
Restructured Information Architecture
  • Simplified content grouping for faster data access 
  • Reduced navigation depth across modules 
  • Improved findability of high-priority operational data 
Integrated Support Access
Improved Navigation & UI Consistency
  • Redesigned navigation bar for clarity and predictability 
  • Unified UI patterns across System Admin and Open Pit modules 
  • Reduced cognitive load for frequent operational tasks 
Group (1)
Scalable Design System
  • Defined color palette, typography, and iconography 
  • Ensured visual consistency across all modules 
  • Designed for future feature expansion 

Measurable Impact

Vector (3)
+35%

Navigation Efficiency

Before:52%
After:87%
Vector (4)
+28%

Task Completion Speed

Before:60%
After:88%
UI Consistency
+34%

UI Consistency

Before:58%
After:92%
Group 1707481803
+30%

Data Accessibility

Before:55%
After:85%
Vector (6)
+28%

User Confidence

Before:62%
After:90%
Vector (7)
+32%

Operational Efficiency

Before:56%
After:88%

Methodology & Testing

UX Audit

UX Audit

Identified friction points across key workflows

Iterative Design

Iterative Design

Continuous feedback from stakeholders

Usability Validation

Usability Validation

Design decisions reviewed against real operational scenarios

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The updated UX, improved page structure, and responsive design have significantly improved how users interact with our platform. We’ve already seen noticeable improvements in engagement and conversion
Mineware

Mineware

Key Learnings & Insights

Workflow Preservation Matters

Users value familiarity alongside improvements

Consistency Builds Trust

Unified UI patterns reduced learning curves

Scalability Is Critical

Mining platforms must support future expansion

Clarity Over Complexity

Simplifying data presentation improves decision-making

Design Process Deep Dive

Discovery & Research

Discovery & Research

We followed a structured UX process to simplify mining workflows while preserving core system behavior. 

  •  Information Architecture & Wireframes
  •  High-fidelity UI & Prototyping 
  •  IA maps, design system, final UI screens 
  •  Core workflows retained with simplified navigation 
Group 6356697

Ideation & Prototyping

Using insights from research, we explored multiple design directions and iterated through wireframes and prototypes to validate key workflows. 

  •  Multiple ideation and design workshops
  • Iterative wireframe explorations across key modules
  •  Interactive prototypes for critical user flows
  •  Continuous stakeholder feedback integration 
Group-6356698

Testing & Validation

Before release, we validated designs through usability testing and real-world scenarios to ensure reliable, accessible, and efficient workflows. 

  •  Moderated usability testing across key flows
  •  Unmoderated testing with broader user groups
  •  Validation of key design decisions through testing
  •  Accessibility and usability compliance checks 

Implementation & Handoff

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Design System

Scalable system ensuring UI consistency. 

  •  Shared components
  •  Documented styles & states
  •  Reusable assets 
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Design Walkthrough

Clear alignment with development teams. 

  •  Flow walkthroughs  
  • Interaction & state clarity
  •  Role-based behaviors 
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Developer Support

Smooth implementation support. 

  •  Edge-case clarification
  •  Build-time feedback
  •  Post-handoff support 

Developer Handoff Process

Documentation

Design documentation with screen-level specs and annotations.

Assets

Reusable UI components and interaction guidelines.

Collaboration

Ongoing design–dev sync for clarifications and updates.

QA Support

Final screens, reference diagrams, and implementation checks.
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Awards & Recognition

INC 5000
Clutch
Viva Pulse
Forbes 100

Locations we
are in

Galaxy UX Studio Map

United States

San Diego

Galaxy Weblinks, Inc. 3526 Buck Ridge Ave, Carlsbad CA, USA 92010

Boston

Galaxy Weblinks, 25 Main St, Suite B North Reading, MA 01864

UAE

Dubai

Galaxy Weblinks, UAE, Capital Building RAKEZ FTZ, Business Park, R3, Al Hamra, Ras Al Khaimah, United Arab Emirates

India

Indore

Galaxy Weblinks, 307 Bansi Trade Center, Indore, MP, India 452001

Madurai

Galaxy Weblinks, Elcot IT Park, Illanthai Kulam, Madurai, TN, India 625020