Delivering secure telecom environments for enterprise users

Redesigned McAfee’s mobile antivirus experience for Docomo Japan users by creating new user flows, improving information architecture, and enhancing usability—ensuring faster action, better visibility, and a seamless secure mobile experience.

+40%

faster user task completion

+30%

improved navigation clarity

−35%

reduced friction in key security actions
Case StudyBanner image
CLIENT
McAfee
TEAM
Account Manager: — Project Manager: — UX Lead: — Designer: Galaxy Team
Problem illustration

The Challenge

McAfee partnered with Docomo to deliver a secure mobile environment for Android users in Japan. The platform needed enhancements with new features while maintaining high security standards and usability. 

Tight deadlines and strict design expectations made it essential to quickly adapt to existing systems without compromising quality. 

Additionally, the platform required clear communication of security states to prompt immediate user action when needed.

Key Pain Points 

  • Tight timelines for creating new user flows 
  • Need to quickly understand and adapt to existing design systems 
  • Risk of quality drop due to outsourcing 
  • Complex security information difficult to communicate clearly 
  • Lack of optimized flows for new feature integrations 

Research & Discovery

User Values & Intent

User Values & Intent

Analyzed McAfee’s existing mobile antivirus experience to identify usability gaps and flow inefficiencies.

Discovery Sessions:Product walkthroughs
Focus Areas:Security flows & feature usage
Key Gaps:Navigation clarity, flow redundancies
Experience Analysis

Experience & Flow Evaluation

Reviewed the existing McAfee mobile experience to identify usability gaps, navigation inefficiencies, and opportunities to simplify key interactions.

Journey Analysis:Evaluated security flows and feature usage
Navigation ReviewIdentified redundant and confusing pathways
Usability Assessment: Reviewed clarity, responsiveness, and discoverability

Key Research Findings

52%

users struggled with understanding security alerts

46%

Delayed responses to system warnings

38%

experienced confusion due to complex navigation flows

Our Solution

We redesigned the McAfee mobile security experience by simplifying workflows, improving information architecture, and enhancing clarity across key security interactions—creating a seamless and action-oriented mobile protection experience. 

Guided Onboarding Experience
Optimized User Flows
  • Redesigned critical security journeys for faster interactions 
  • Reduced friction across high-priority actions 
  • Aligned flows with real-world user behavior 
Integrated Support Access
Robust Information Architecture
  • Structured IA for better feature organization 
  • Improved discoverability of security tools 
  • Reduced cognitive overload for users 
Smart Update Notifications
Enhanced UX & Visual Consistency
  • Aligned with existing McAfee design standards 
  • Introduced subtle usability improvements 
  • Maintained consistency across all interactions 

Measurable Impact

Onboarding Completion
+40%

Task Completion Speed

Increase in speed for key security actions

Before:45%
After:85%
Support Friction
+30%

Navigation Clarity

Improved usability through optimized structure

Before:50%
After:80%
Workflow Efficiency
-35%

User Friction

Reduced effort required during critical interactions

Before:High
After:Low
Time to Feature Discovery
+25%

Feature Adoption

Improved visibility increased feature usage

Before:35%
After:60%
Overall Usability Score
+28%

Workflow Efficiency

Improved long-term usage

Before:35%
After:60%
User Engagement & Retention
+28%

Workflow Efficiency

Improved completion of core security tasks

Before:52%
After:80%

Methodology & Testing

Usability Validation

Usability Validation

Tested critical security flows and navigation clarity

Iterative Refinement

Iterative Refinement

Designs evolved through continuous feedback

Functional Testing

Functional Testing

Ensured reliable security workflows and interaction stability

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Key Learnings & Insights

Clarity Drives Faster Action

Users respond more effectively when alerts are simple and actionable.

Information Architecture Improves Usability

Structured systems reduce confusion and improve navigation.

Speed Matters in Security UX

Engagement features work best when purpose remains central.Fast interactions are critical during high-priority security actions.

DesignOps Enables Efficient Delivery

Strong collaboration and structured workflows improve execution under tight timelines.

Design Process Deep Dive

Discovery & Research

Discovery & Research

We conducted focused UX evaluations to understand how users interact with security alerts, navigation systems, and feature flows, identifying friction points and opportunities to improve responsiveness and usability within the existing mobile experience.

  • UX reviews and product walkthroughs 
  • Analysis of security workflows and feature usage 
  • Navigation and usability assessments 
  • User behavior evaluation across critical interactions 
  • Identification of gaps in discoverability and clarity 
Ideation & Prototyping

Ideation & Prototyping

We transformed research findings into structured UX flows, wireframes, and interactive prototypes focused on simplifying interactions, improving clarity, and aligning with McAfee’s existing design ecosystem. 

  • End-to-end flow mapping for key security actions 
  • Wireframes for core mobile experiences 
  • Interactive prototypes for usability validation 
  • Visual design alignment with existing guidelines 
  • Iterative refinement based on feedback 
Testing & Validation

Testing & Validation

We validated key design decisions through iterative testing to ensure intuitive interactions, clear security communication, and faster user response across the mobile experience. 

  • Usability testing for navigation and alert flows 
  • Validation of security communication clarity 
  • Interaction testing across mobile workflows 
  • Design refinements based on observed user behavior 

Implementation & Handoff

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Design System

  • Created final high-fidelity designs and interaction specifications to ensure visual consistency and clear implementation across the product. 
  • High-fidelity UI screens 
  • Defined visual styles and components 
  • Interaction specifications for key flows 
  • Design documentation for development reference 
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Responsive Design

  • Ensured layouts and interactions were clearly defined and adaptable for mobile application development during handoff. 
  • Structured mobile app layouts 
  • Scalable components for future growth 
  • Clear alignment on screen behavior and interactions 
  • Final screen documentation 
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Accessibility

  • Focused on usability, clarity, and readability to create intuitive and trustworthy mobile security experiences. 
  • Clear visual hierarchy and readability 
  • Consistent interaction patterns 
  • Action-focused security communication 
  • Ongoing validation during QA support 

Developer Handoff Process

UX Documentation

Detailed flows, annotations, and interaction notes shared.

Asset & Component Delivery

Reusable UI components and visual assets provided.

Developer Walkthroughs

Live sessions to clarify logic, edge cases, and behaviors.

Build Support & Validation

Design support during implementation and QA cycles.
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Awards & Recognition

INC 5000
Clutch
Viva Pulse
Forbes 100

Locations we
are in

Galaxy UX Studio Map

United States

San Diego

Galaxy Weblinks, Inc. 3526 Buck Ridge Ave, Carlsbad CA, USA 92010

Boston

Galaxy Weblinks, 25 Main St, Suite B North Reading, MA 01864

UAE

Dubai

Galaxy Weblinks, UAE, Capital Building RAKEZ FTZ, Business Park, R3, Al Hamra, Ras Al Khaimah, United Arab Emirates

India

Indore

Galaxy Weblinks, 307 Bansi Trade Center, Indore, MP, India 452001

Madurai

Galaxy Weblinks, Elcot IT Park, Illanthai Kulam, Madurai, TN, India 625020