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TelecomInnovation

Elevating Experience, Driving Conversions

Redesigned the FDM Group website to simplify user journeys, modernize the visual language, and improve engagement across B2B and B2C audiences.

+14%

Improvement in engagement rate

−18%

Reduction in navigation drop-offs

+11%

Improvement in conversion clarity
Case StudyBanner image
CLIENT
FDM
TEAM
UX/UI Designers, Product Team, Developers & QA

Services Used

Product & UX DesignUI & Visual Design
netgear engage

The Challenge

FDM’s website struggled to serve diverse audiences, with complex navigation, cluttered content, and an outdated visual experience impacting engagement and conversion.

Key Pain Points

  • Complex user journeys
  • Limited content visibility
  • Difficult navigation
  • Static content
  • Inconsistent visual design
  • Outdated UI
  • Diverse B2B & B2C needs

Research & Discovery

Audience & User Analysis

Audience & User Analysis

We analyzed the needs of FDM’s key audiences to identify different goals, expectations, and content requirements.

Audience Groups3
Personas Created 3+
Focus AreaB2B & B2C Needs 
Experience Analysis

Website & Experience Analysis

We reviewed the website structure, navigation, content hierarchy, and competitor experiences to identify usability and discoverability gaps.

Key Areas Reviewed7+ 
Navigation Areas Analyzed5 
Focus AreaUX & Content Structure 

Key Research Findings

~20%

Complex site structures made it harder for users to find relevant information.

~15%

Static content formats created opportunities for stronger user engagement.

12%

Important information needed stronger visual prioritization.

Our Solution

We transformed the FDM website through UX strategy, information architecture, persona-driven design, visual refinement, and content restructuring. 

The redesigned experience makes important information easier to discover while creating clearer journeys for both B2B and B2C audiences. 

Guided Onboarding Experience
Simplified User Journeys

We reorganized the website experience around clearer audience needs and more intuitive pathways. 

  • Restructured site sections  
  • Improved access to key pages  
  • Simplified navigation  
  • Reduced cognitive load  

 

Integrated Support Access
Modern Visual Experience

The visual language was refreshed to create a more contemporary and consistent digital experience. 

  • Modernized UI patterns  
  • Improved typography  
  • Consistent color usage  
  • Stronger visual hierarchy
Smart Update Notifications
Content Transformation

Static and dense content was transformed into clearer, more engaging formats designed for faster comprehension. 

  • Scannable content structures  
  • Improved information hierarchy  
  • Clearer content grouping  
  • More engaging page layouts  

Measurable Impact

Onboarding Completion
+14%

User Engagement

Improved visual and content clarity encouraged deeper website interaction.

Before:62%
After:76%
Support Friction
−18%

Navigation Drop-offs

Streamlined journeys reduced unnecessary navigation friction.

Before:34%
After:16%
Workflow Efficiency
+11%

Conversion Readiness

Clearer CTAs and content flow improved conversion pathways.

Before:58%
After:69%
Time to Feature Discovery
+9%

Content Discoverability

Improved information architecture made key content easier to find.

Before:64%
After:73%
Overall Usability Score
+13%

Brand Perception

A modernized visual language strengthened the perceived digital experience.

Before:66%
After:79%
User Engagement & Retention
+16%

User Journey Clarity

Structured pathways made key audience journeys easier to understand.

Before:61%
After:77%

Methodology & Testing

User Persona Mapping

User Persona Mapping

Defined key audience needs across graduates, professionals, and business clients.

Information Architecture Validation

Information Architecture Validation

Structured and reviewed content hierarchy to improve navigation and discoverability.

Iterative Design Reviews

Iterative Design Reviews

Refined layouts and interactions through continuous stakeholder feedback.

testimonial-element-top
“The redesigned website feels more intuitive, modern, and aligned with our mission.”
FDM Group Team

FDM Group Team

FDM Group Team

Key Learnings & Insights

Clarity Improves Conversion

Simplified journeys help users reach relevant information with less friction.

Modern Design Builds Trust

A contemporary visual language strengthens digital brand perception.

Content Drives Engagement

Structured and scannable content makes information easier to consume.

Consistency Enhances Usability

Unified design patterns improve familiarity and ease of navigation.

Design Process Deep Dive

Discovery & Research

Discovery & Research

We explored user needs, astrology workflows, competitor experiences, and key pain points to simplify complex Kundali journeys. 

  • User & market research
  • Astrology experience analysis
  • Competitive analysis
  • User journey mapping 
Ideation & Prototyping

Ideation & Prototyping

We translated research insights into intuitive flows, visual dashboards, and personalized AI astrology experiences. 

  • Information architecture
  • User-flow mapping
  • Kundali dashboard concepts
  • Interactive prototypes 
Testing & Validation

Testing & Validation

We refined key experiences through usability reviews, interaction checks, and responsive validation. 

  • Usability review
  • User-flow validation
  • Responsive validation
  • Accessibility considerations 

Implementation & Handoff

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Design Documentation

Prepared screen specifications, user flows, interaction behavior, and component guidelines. 

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IA Guidelines

Documented navigation structures, content hierarchy, and page relationships. 

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Responsive Specifications

Defined layouts and responsive behavior across desktop, tablet, and mobile experiences. 

Developer Handoff Process

Documentation

Documented user flows, screen specifications, interaction behavior, component guidelines, and page requirements.

Components

Provided reusable UI patterns, layouts, typography, color, and interaction specifications.

Assets

Prepared required icons, UI elements, imagery, and supporting visual assets.

Collaboration

Worked with UX/UI, product, development, and QA teams to maintain design alignment.
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Awards & Recognition

INC 5000
Clutch
Viva Pulse
Forbes 100

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San Diego

Galaxy Weblinks, Inc. 3526 Buck Ridge Ave, Carlsbad CA, USA 92010

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Galaxy Weblinks, 25 Main St, Suite B North Reading, MA 01864

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Galaxy Weblinks, UAE, Capital Building RAKEZ FTZ, Business Park, R3, Al Hamra, Ras Al Khaimah, United Arab Emirates

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Indore

Galaxy Weblinks, 307 Bansi Trade Center, Indore, MP, India 452001

Madurai

Galaxy Weblinks, Elcot IT Park, Illanthai Kulam, Madurai, TN, India 625020

Enterprise-grade UX design that drives measurable business results. Transforming digital experiences through data-driven design and AI-powered insights.

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