Crossbow Bolt’s existing interface made it difficult for users to efficiently perform core compliance tasks such as running frequent scans and identifying sensitive data locations.
The lack of intuitive navigation, inconsistent UI patterns, and low feature visibility reduced usability and hindered the tool’s effectiveness in daily compliance workflows.
Key Pain Points
Studied daily compliance workflows to understand usage patterns and dependencies.
Reviewed key flows to identify blockers in critical compliance tasks.
Users took longer than expected to initiate scans
Struggled to locate key features quickly
Usability friction caused repeated navigation errors
Faster initiation and completion of scans
Easier access to key compliance tools
Reduced misclicks and backtracking
Improved visual and interaction alignment
Better perceived ease of use
Identified navigation and hierarchy issues
Reorganized content for clarity
Reviewed designs with stakeholders
Crossbow Bolt
Crossbow Labs, Product & Security Team
We focused on evaluating existing structures and flows to identify usability gaps and opportunities for simplification. The discovery phase combined structural analysis with early design exploration to guide informed design decisions.
Using insights from discovery, we explored and validated solutions through rapid ideation and iterative prototyping. Multiple design directions were tested to ensure usability, feasibility, and alignment with user needs.
Before launch, we validated design decisions through structured usability testing to ensure the solution performed effectively in real-world scenarios. Testing focused on task success, clarity, and accessibility.
Created a comprehensive design system to ensure consistency and scalability across the product.
Optimized the experience across devices using a mobile-first, progressive enhancement approach.
Ensured inclusive and compliant experiences for all users.
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