The existing Smart Switch local GUI lacked intuitive navigation, visual consistency, and a scalable structure. Users experienced difficulty locating key configurations, leading to inefficiencies and increased dependency on documentation.
Additionally, the interface did not reflect a modern networking dashboard experience and lacked personalization options, limiting adaptability across different usage environments.
Key Pain Points
Conducted 12 stakeholder interviews with Product and Support teams to identify usability gaps and configuration challenges.
Performed detailed analysis of 45+ task-based sessions to identify friction points in advanced configurations and navigation flows.
Users struggled with advanced settings discovery
Confusion rate in feature grouping
Increase in time-on-task due to unclear navigation structure
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Improved configuration success
Reduced user abandonment
Higher usability rating
Reduced time-on-task
Improved advanced settings access
Increase in feature exploration
Stakeholder interviews and moderated usability testing to identify friction points.
Low to high-fidelity prototypes tested across multiple feedback cycles.
Task-based validation sessions to ensure real-world effectiveness.
NETGEAR Orbi Pro Team
We streamlined complex configurations and improved navigation through structured UX research and iterative validation.
We transformed research insights into actionable concepts through focused ideation and rapid prototyping, validating multiple directions to deliver intuitive, user-centric solutions.
We validated key design decisions through structured usability testing, ensuring performance, accessibility, and compliance before launch.
Annotated Figma files with interaction details.
Mapped UI components to frontend library.
Design validation during development sprints.
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