UX Steps Taken
- Discovery & stakeholder interviews
- Persona and scenario creation
- Information architecture for web and mobile
- Wireframing
- Hi-fi UI design
- Prototype testing
CLIENT
JAPA
TEAM
UX Designer, UX Researcher
Services Used
The Challenge
JAPA needed a secure, enterprise-grade UX for iOS, Android, and web platforms while complying with HIPAA, GDPR, CCPA, and ADA standards.
The system had to deliver a seamless, intuitive experience for users, administrators, and enterprise clients, while protecting sensitive health data and maintaining regulatory compliance.
Key Pain Points
- Complex multi-platform workflows
- Strict enterprise security and compliance requirements
- Lack of unified design system across platforms
- Navigation inefficiencies for users and administrators
- Need for scalable UI components and reusable elements
Research & Discovery
Usability & Stakeholder Discovery
Focused on roles, compliance needs, and workflow efficiency.
Discovery FocusUser roles & compliance
Methods UsedStakeholder interviews
Key Insights Workflow gaps & needs
OutcomeClear task structure
Information Architecture & Flow Design
Structured secure and intuitive experiences across platforms.
User TypesPatients, admins, enterprises
Platforms Web dashboards & mobile
Design Artifacts IA, task flows, wireframes
ValidationHi-fi prototypes
Key Research Findings
14%
Task inefficiency due to complex multi-role workflows
12%
User errors caused by inconsistent UI elements
15%
Opportunity to enhance security and accessibility compliance
Before & After
Before
After
Before
Fragmented interfaces with inconsistent design and complex workflows
Click to view full screen
After
Unified, intuitive, and secure web and mobile experiences
Click to view full screen
Multi-Platform UX
- Mobile apps for iOS and Android
- Web Super Admin and Enterprise dashboards
- Seamless, intuitive cross-platform workflows
Security & Compliance
- Adhered to HIPAA, GDPR, CCPA, and ADA standards
- Secure data handling in all interfaces
- Protected sensitive user and enterprise information
Unified Design System
- Robust style guide and grid system
- Cohesive iconography and design components
- Consistent, scalable visual language across platforms
Measurable Impact
+15%
Task Efficiency
Streamlined workflows for users and admins
Before:65%
After:80%
–12%
Navigation Errors
Improved cross-platform usability
Before:28%
After:16%
+13%
User Confidence
Enhanced comprehension of complex features
Before:67%
After:80%
+14%
Compliance Readiness
Built-in security and accessibility
Before:66%
After:80%
+12%
Component Reusability
Unified design system for scalable future updates
Before:0%
After:12%
Methodology & Testing
Stakeholder Interviews
Collected requirements across roles
Prototype Testing
Iterative validation across mobile and web
Compliance Verification
Ensured security and accessibility standards
“Galaxy delivered a secure, intuitive, and consistent experience for our health education platform.”
JAPA Team
Key Learnings & Insights
Security and UX Can Coexist
Compliant designs enhance trust and usability
Consistency Across Platforms
Unified design systems improve efficiency
Iterative Testing Minimizes Risk
Early validation ensures smoother adoption
Stakeholder Alignment is Critical
Continuous feedback drives timely delivery
Design Process Deep Dive
Deliverables
- Information architecture
- Grid system and style guide
- Wireframes for web and mobile
- UI components and iconography
- Final web and mobile screens
Notable Decisions
- Focused on secure, compliant workflows
- Balanced enterprise requirements with user usability
Implementation & Handoff
Design Documentation
Annotated screens and workflows
Component Library
Reusable elements for web and mobile
Compliance Guidelines
HIPAA, GDPR, ADA standards
Developer Handoff Process
Design Documentation
Delivered annotated design files with clear workflows and interaction details for development reference.
Components & Assets
Shared reusable UI components, design system assets, and interaction notes prepared for implementation.
Collaboration & Support
Conducted structured handoff sessions and walkthroughs to align design and development teams.
QA & Validation
Screens and diagrams reviewed as part of design validation.
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