Takims Holidays relied on a fully offline, Windows-based legacy system to manage sales, itineraries, invoices, clients, suppliers, and finance operations.
The system was manual, fragmented, and restricted to office-network access resulting in operational inefficiencies and parallel Excel-based workarounds.
The challenge was to redesign the UX foundation of the platform without rebuilding it, improving clarity, efficiency, and scalability while preparing the system for future cloud transformation.
Key Pain Points
Interviewed key stakeholders to understand operational workflows and challenges.
Reviewed the existing Local GUI to identify usability and structural issues.
Users struggled to locate key modules due to scattered system structure.
Multiple repetitive steps slowed down itinerary creation tasks.
Teams relied on Excel due to system rigidity and limited flexibility.
Reorganized system modules around real operational workflows for better navigation and structure.
Designed tailored workflows for different departments to simplify system usage.
Simplified itinerary creation to reduce manual effort and improve efficiency.
Improved visibility of system tasks across departments.
Reduced confusion caused by deep system hierarchy.
Minimized repetitive data entry across modules.
Improved speed of completing operational tasks.
Improved collaboration between departments.
Standardized workflows across different markets.
Mapped current-state workflows
Aligned tasks to real department functions
Low-to-mid fidelity validation with stakeholders
Takims Holidays Team
Conducted stakeholder interviews and a UX audit to understand workflows and identify structural gaps in the legacy system.
Redesigned the information architecture and created role-based workflows to simplify system usage.
Validated workflows through stakeholder reviews to ensure usability and scalability.
Comprehensive design assets prepared to ensure smooth implementation and alignment across teams.
Clear development guidance created to support efficient engineering collaboration and future modernization.
Architecture designed with flexibility to support long-term growth and technology evolution.
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