Ci4 needed to make network security approachable for users managing multiple devices and smart appliances. The core challenge was translating complex security concepts into an interface that felt simple, trustworthy, and easy to use.
Ensuring users could quickly understand device status, security risks, and available actions—without technical expertise—was essential to delivering confidence and continuous protection.
Key Pain Points
Researched how non-technical users understand network security and device management.
Analyzed usability patterns in consumer security apps.
Users felt overwhelmed by technical security language
Struggled to identify which devices required attention
Hesitation occurred before taking security actions
Security Task Success Rate
Easier identification of device status
Faster response to security alerts
Reduced user hesitation
Improved perceived ease of use
Reduced uncertainty during security tasks
Simplified security concepts into clear actions
Continuous improvements through review cycles
Ensured accessibility and comprehension
Ci4 Team
We followed a structured UX approach to simplify complex security workflows and create a consistent, scalable interface across platforms.
Using research insights, we explored multiple design directions and rapidly validated concepts through iterative prototyping and stakeholder collaboration.
Before launch, we conducted comprehensive usability testing to ensure security workflows were intuitive, clear, and efficient for non-technical users.
Ensured alignment with stakeholders through detailed walkthrough sessions covering flows, interactions, and edge cases.
Provided comprehensive component, icon, and interaction documentation to support smooth development.
Delivered development-ready assets and supported implementation for seamless execution.
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