AHCCS Achievements House Enrolment Platform Redesign

The Challenge

The Achievements House enrollment platform faced significant usability challenges that impacted both administrators and parents. Users struggled to navigate complex, multi-step enrollment forms without clarity or guidance.

The platform lacked visual hierarchy, progress indicators, and save-state support, leading to confusion, drop-offs, and incomplete submissions—especially during longer enrollment journeys.

Key Pain Points

No clear navigation between enrollment steps

Inability to save progress mid-form

High abandonment during lengthy forms

Poor visual hierarchy and readability

Limited user guidance throughout the process

Research & Discovery

User Interviews

In-depth interviews with parents and administrators to uncover enrollment behaviors and key friction points.

Participants24

Age Range22–45

Mobile Users92%

Analytics Review

Behavioral analysis of the enrollment flow to identify usability gaps and major drop-off stages.

Sessions Analyzed50K+

Time Period6 months

Drop-Off Rate68%

Key Research Findings

50%

Users dropped off before completing enrollment

45%

Users attempted to go back but lost entered data

60%

Confusion observed around form progression and next steps

Before & After

Before

After

Long forms with no progress or guidance

Click to view full screen

Step-based flow with clear progress and save states

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Step-Based Enrolment Flow

Clear segmentation of enrollment phases
Progress indicators for transparency
Reduced cognitive load per step

Save & Resume Capability

Users can save progress at any stage
Prevents data loss during interruptions
Encourages completion over time

Consistent Design System

Unified components across web and mobile
Improved visual hierarchy and readability
Scalable foundation for future features

Measurable Impact

+55%

Enrolment completion rate

Before:45%

After: 70%

−40%

Form abandonment

Before:High drop-offs

After:Significantly reduced

+60%

Overall usability score

Before: 42%

After:67%

+48%

Task clarity improvement

Before:Low confidence

After:Clear next steps

+35%

Time-to-complete reduction

Before:Long, inconsistent

After:More predictable

Methodology & Testing

UX Flow Analysis

Mapped enrolment journeys to identify friction

Iterative Design Refinement

Improved flows across multiple design iterations

Usability Validation

Ensured clarity and consistency across devices

Key Learnings & Insights

Long forms require strong guidance

Progress visibility reduces anxiety

Save states are critical for real users

Interruptions are part of reality

Design systems reduce inconsistency

Shared components improve clarity

UX clarity improves operational efficiency

Fewer errors mean fewer support requests

Design Process Deep Dive

Discovery & Research

We conducted focused user research to identify enrollment challenges and usability gaps, combining qualitative insights with behavioral data to guide design decisions.

24 user interviews
50,000+ sessions analyzed
UX audit and journey mapping
Stakeholder workshops

We ran design-thinking workshops and iterated on wireframes and prototypes to validate solutions and refine key enrollment flows.

3 design workshops
15+ wireframe iterations
Iteractive flow prototypes
Ongoing stakeholder feedback

We validated the enrollment flow through usability testing and data-driven evaluation to ensure real-world effectiveness.

18 moderated sessions
200+ unmoderated participants
A/B testing of key decisions
Accessibility compliance testing

Implementation & Handoff

Design System

Created a scalable design system with reusable components to ensure consistency across the enrollment experience.

50+ UI components
Design tokens library
Figma component library

Responsive Design

Optimized the enrollment flow across devices using a mobile-first approach with progressive enhancements.

Mobile-first layouts
Tablet optimization
Desktop enhancements

Accessibility

Ensured WCAG 2.1 AA–compliant designs for an inclusive and accessible enrollment experience.

Screen reader support
Keyboard navigation
Color contrast compliance

Developer Handoff Process

Documentation

Comprehensive design specifications with clear annotations and interaction details.

Assets

Optimized image assets and icon libraries prepared for seamless development use.

Collaboration

Daily stand-ups and continuous coordination with developers during implementation.

QA

Design reviews and testing support to ensure visual and functional consistency.

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Streamlining student enrolment experiences